We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We do not have any restocking fees and you will receive a full refund on all qualifying returns.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package.
- Please keep in mind that customer is responsible for return shipping cost back to Fire Fit Designs. Any items sent back to us without first requesting a return will not be accepted.
- You can always contact us for any return question at email@example.com.
Damages and issues
- Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
- No returns are accepted on HOLIDAY items, including Valentine, Easter, Halloween, Thanksgiving, Mardi Gras, St. Patrick’s Day, Father’s Day, Mother’s Day, 4th of July (Independence Day) and Christmas product after the holiday. Holiday season items purchased after the holiday are final sales and no returns will be accepted.
- No returns on Birthday Shirts with Specific Birthday Number i.e. "10th Birthday"
- Custom and Personalized items cannot be returned.
- Unfortunately, we cannot accept returns on 50%+ discounted or clearance items.
- The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
- We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method.
- Once approved, the customers will be fully refunded for their purchase including original item cost, taxes and shipping charges. However, the customer is responsible for return shipping cost back to Fire Fit Designs.
- Please remember it can take some time for your bank or credit card company to process and post the refund.